I. LEGAL TERMS


Owner

The website www.dohakac.com is owned by Katara Art Center LLC, (مركز كتارا للفنون) subsidiary owned by Al Jaidah Brothers LLC.

The KAC's website (www.dohakac.com) is hosted by Squarespace, located 8 Clarkson St, New York, NY 10014 United States of America.

Limited Liability Company with a 200,000QAR capital and registered at the Qatar Commercial Registry under the certificate no. 52797.

Exhibition Center

KAC, Katara Cultural Village, Building 5, Doha, PO BOX 23289, Qatar

Headquarters

KAC - Ghanem Business Center - 5th floor - Al Jaidah Brothers - Fereej Bin Mahmoud, PO BOX 23 289, Doha, Qatar

Head of publishing

Mr. Nicolas PEROT - Contact: nicolas@dohakac.com

Data Collection

For more details, please refer to our Privacy Policy - HERE -

Applicable law

The following website is subject to the Qatari law.

Contact

Telephone: +974 4413 0101 - E-mail: hello@dohakac.com or through the form.


II. TERMS & CONDITIONS


I. TERMS OF SALE

Last update: May 31st 2018

These terms of sale (“Terms of Sale”) set out the terms and conditions on which we supply any of the products (“Product” or “Products”) listed on our website www.dohakac.com (“our site”) to you.

Please read these Terms of Sale carefully before ordering any Products from our site. These Terms of Sale tell you who we are, how we will provide Products to you, how you and we may end the contract, what to do if there is a problem and other important information. If you do not agree to these Terms of Sale you must not order any Product through our site.

Section A of these Terms of Sale details any particular sales promotions that we are currently running. Any purchase made in relation to such sales promotions is governed by both Section A and the general terms of sale set out in Section B so you should carefully review both Sections before ordering Products that are part of a sales promotion. 

SECTION A – GENERAL TERMS OF SALE

1. INFORMATION ABOUT US

1.1 www.dohakac.com is a website operated by Katara Art Center LLC (“we”, “our”, “us”). We are registered in Qatar under company number 52797. Our registered office is at KAC - Ghanem Business Center - 5th floor - Al Jaidah Brothers - Fereej Bin Mahmoud, Doha, Qatar.

2. ORDERING PRODUCTS

2.1 You can place orders for Products with us by following the process outlined on our site. You acknowledge that by placing an order with us you will be under an obligation to pay for the Products in that order if we accept your order.

2.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.

2.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order. We will send a further email when your order has been dispatched.

2.4 Unfortunately we can’t stop an order once it has been dispatched by us. If you change your mind about your order after this point you can reject delivery or return the Products to us in accordance with the returns policy below.

2.5 Before ordering from us, it is your responsibility to check and determine your full ability to receive the Products ordered. This includes ensuring that the Products ordered will pass freely into your room of choice, they fit in that room, can be transported through the door of your flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

2.6 You must keep the contact details we hold for you up-to-date so that we can contact you if necessary about your order or the delivery of the Products.

3. AVAILABILITY

3.1 All orders for Products are subject to the availability of those Products and the materials for making the Products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available or are subject to any delay.

3.2 If we are unable to supply you with a Product, for example, because the provider is out of stock or because of an error in the price, we will inform you of this by email and we will not process your order. If you have already paid for the Product we will refund you the full amount as soon as possible.

4. IMAGES AND SIZING OF PRODUCTS

4.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer will display the colours accurately or reflect the colour of the Products. The Products that are delivered to you may vary slightly from those images.

4.2 Although we have made every effort to be as accurate as possible, the measurements indicated including weights, dimensions and capacities shown on our site are approximate only.

5. PRICES OF PRODUCTS

5.1 The price of any Product will be as quoted on our site, except in cases of obvious error.

5.2 The price of any Product may change from time to time, but changes will not affect any order we have accepted.

5.3 The price of a Product doesn't include VAT and excludes any delivery costs and assembling fees. These fees will be added at the check out (if applicable).

5.4 Due to the large number of Products on our site, it is always possible that some of the Products listed on our site may be incorrectly priced, despite our reasonable efforts. We will normally verify prices as part of our order-handling procedure so that, where a Product's correct price is less than our stated price, we will charge the lower amount when dispatching the Product to you. If the Product’s correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of the rejection.

5.5 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an order acceptance, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

6. HOW TO PAY

6.1 We accept payment with the payment methods listed on our site. You must pay for the Products and any applicable delivery and assembling charges in advance of delivery of the Products.

6.2 By submitting an order to us through our site, you are confirming that the payment details provided on your order are valid and correct.

7. DELIVERY

7.1 We offer a delivery service and please be informed that a member of our team will get in touch with you to schedule the delivery.

7.2 Please note that if one of the products you ordered is based in Qatar, we will not be able to deliver it to the United Arab Emirates, Saudi Arabia and Bahrain.

7.3 We will make every reasonable effort to ensure your Products are dispatched and delivered within the estimated timescales, unfortunately we cannot guarantee that they will not be affected by unforeseen issues affecting the manufacturer of the Product or our delivery partners. If we are unable to meet the estimated dispatch or delivery date, we will contact you with a revised estimated date.

7.4 Your delivery will be completed when we deliver the Products to the address you gave us. If no one is available at your address to take delivery, we will leave you a note with information about how to rearrange delivery. If you have not accepted delivery after three attempts by us, we may treat the contract as having been cancelled by you.

7.5 You can review the current status of your order at any time by contacting us by email: hello@dohakac.com.

8. RISK AND OWNERSHIP

8.1 Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8.2 The Products will be your responsibility from the time that you (or a third party other than the carrier and indicated by you) take physical possession of the Products.

9. CANCELLATION, RETURNS AND REFUND POLICY

9.1 We hope you will be pleased with everything you have bought from us but if you are unhappy with your Products, you can return them to us either in accordance with the terms set out below or as otherwise in accordance with your legal rights.

Right to cancel

9.2 You have a legal right to change your mind and cancel the contract between you and us within 14 days of delivery of your Products without giving a reason.

9.3 The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the Products. Where you order multiple Products in one order or a Product is delivered in separate parts, lots or pieces, the cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last Product, part, lot or piece that makes up your order.

9.4 To exercise the right to cancel, you must inform us of your decision to cancel your contract with us by making a clear statement (e.g. a letter sent by post or email or a telephone call). The easiest way to do this is to contact us at hello@dohakac.com. You may use the following model cancellation form but you are not required to do so:


Model Cancelation Form

To: KAC - Ghanem Business Center - 5th floor - Al Jaidah Brothers - Fereej Bin Mahmoud, Doha, Qatar
E-mail address: hello@dohakac.com

I/We(*) hereby give notice that I/We(*) cancel from my/our (*) contract of sale of the following goods(*)/for the provision of the following service(*)

Ordered on(*) / received on(*)

Name of consumer(s),

Address of consumer(s),

Signature of consumer (only if this form is notified on paper)

Date

(*) Please delete if not applicable


9.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right to cancel before the cancellation period has expired.

Effects of cancellation

9.6 If you cancel your contract with us, we will reimburse you all payments received from you, excluding the cost of delivery.

9.7 We will make the reimbursement without undue delay, and not later than: (a) 14 days after the day we receive back from you any Products supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the Products, or (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

9.8 We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9.9 We may withhold reimbursement until we have received the Products back.

9.10 We may make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by you.

Faulty or mis-described

9.11 If you are returning the Products to us because they are faulty or mis-described, we will refund: the price of the Product in full; any applicable delivery charges; and any reasonable costs you incur in returning the item to us (other than any costs incurred by you in returning the Products to us in person). As a consumer, you will always have legal rights in relation to Products that are faulty or not as described.

9.12 We will refund you through the payment method used by you to pay.

How to return the Products

9.13 If you change your mind and exercise your right to cancel after delivery, then the Products must be returned to us. In this case, this may be done by either:

(a) For most small items and certain, you will need to arrange for the Products to be returned to us at the location given. In this case, the Products must be returned to us without undue delay and in any event no later than 14 days for the date that you exercised your right to cancel. You will be responsible for the cost of returning the Products to us

(b) For certain mid-sized items and for most furniture items, we can arrange to collect the Products from your address. You will be responsible for the cost of collection.

9.14 If you exercise your right to return the Products, because the Products are faulty, were not delivered as described or you otherwise have a legal right to return the Products as a result of something we have done wrong after dispatch of the Products, the Products must be returned to us. Depending on the item, this may be done either by you arranging for the Products to be returned to us or by us arranging to collect the Products from your address.

9.15 Please contact us at hello@dohakac.com to arrange a return or collection of the Products.

9.16 You must take care when opening packaging that the Products were delivered in and carefully re-pack the Products in the original (or similar) packaging prior to returning the Products to us.

10. YOUR INFORMATION

We process information about you in accordance with our Privacy Policy.

11. EVENTS OUTSIDE OUR CONTROL

11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control including acts of fire, flood, severe weather, explosions, war (whether declared or not), acts of terrorism or acts of local or central Government or of any other competent authorities provided that: (a) we will take reasonable steps to prevent or minimise the failure or delay; (b) in the event of failure to perform, we will refund you all amounts paid under the affected contract; and (c) in the event of substantial delay, you may cancel your order by notifying us and we will refund you all amounts paid under the affected contract.

12. RESOLVING DISPUTES

12.1 If you have a dispute with us relating to our contract with you, in the first instance please contact us at hello@dohakac.com and attempt to resolve the dispute with us informally.

13. UPDATING THESE TERMS OF SALE

We may modify or update these Terms of Sale from time to time for reasons including: (a) changes in how our business operates; (b) changes in the legal or regulatory requirements that we must comply with; or (c) changes in how we accept payment from you. However, any order of Products by you will be governed by the terms and conditions available on our site at the time you place the order.

14. RIGHTS OF THIRD PARTIES

Any Contract made between you and us is only made between you and us. No third party will have any rights to enforce any of its terms.

15. TRANSFER OF OUR RIGHTS

We may transfer our rights and obligations under our contract with you to another organisation, and we will do our best to notify you in writing if this happens, but this will not affect your rights or our obligations under the contract. We will use reasonable endeavours to tell you in writing in this happens.

16. LAW AND JURISDICTION

16.1 These Terms of Sale are governed by the Qatari law. This means that a contract for the purchase of Products made through our site and any dispute or claim arising out of or in connection with it will be governed by the Qatari law.

16.2 You can bring legal proceedings in respect of this contract in the Qatari courts.

17. CONTACTING YOU

If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

18. CONTACT US

If you have any queries about these Terms of Sale, please send us an email at hello@dohakac.com or through the form in the section "The KAC" > "Get in touch". We’ll be here to help.

II. TERMS OF USE

These terms of use (“Terms of Use”) tell you about the terms and conditions on which you may use our website www.dohakac.com (“our site”).

Please read these Terms of Use carefully before you start to use our site. By using our site, you indicate that you accept these Terms of Use and that you agree to abide by them.

1. INFORMATION ABOUT US

1.1 www.dohakac.com is a website operated by Katara Art Center LLC (“we”, “our”, “us”). We are registered in Qatar under company number 52797. Our registered office is at KAC - Ghanem Business Center - 5th floor - Al Jaidah Brothers - Fereej Bin Mahmoud, Doha, Qatar.

2. PURCHASE OF PRODUCTS FROM DOHAKAC.COM

2.1 The purchase of any products through our site is governed by our Terms of Sale.

3. YOUR PERSONAL INFORMATION

3.1 When contacting us through the site, you may provide certain personal information. We process information about you in accordance with our Privacy Policy.

4. NOTICE AND TAKE DOWN POLICY

4.1 If you believe that content available through the site:

(a) infringes your rights or any rights of a third party you represent

please tell us immediately by contacting us at hello@dohakac.com

4.2 When reporting content please provide the information described below in your notice to us: (a) your name and contact details; and (b) a statement explaining whether you believe that the content you are contacting us about: (i) infringes your rights; (ii) the rights of a third party who you represent.

4.3 We will take the action that we believe is appropriate depending on the nature of the content you report. This may include taking no action where we believe the reported content does not infringe any rights.

5. LIMITED LICENCE

5.1 We are the owner or the license of all intellectual property rights in our site and most of the materials published on it. Certain pictures come from our Instagram feed or have been provided by our partners, brands or artists, we are working with. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. We grant you permission to access our site for your personal use only. Any other use of our site or our site's content is prohibited. This prohibition includes, but is not limited to:

(a) making commercial use of our site's content;

(b) reproduction of the KAC and Katara Art Culture name, logo, trade marks or any other content available on our site; and

(c) downloading or copying any of our site content for yourself or for a third-party.

5.2 If you wish to make any use of material on our site other than that set out above, please contact: hello@dohakac.com

6. DISCLAIMER AND LIABILITY

6.1 Access to our site is permitted on a temporary basis and we may limit or terminate access to our site at any time without any notice. We will not be liable if our site is unavailable at any time or for any period.

6.2 We have taken care in the preparation of the content of our site. However, we will not be responsible for any errors or omissions or for any technical problems you may experience with our site. If we are informed of any inaccuracies in the content on our site we will attempt to correct this as soon as we reasonably can.

7. LINKS AND LINKING

7.1 Links to third party websites from our site are provided solely for your convenience. If you use these links you leave our site. We do not control, and are not responsible for, these websites, their content or their availability. We, in no way endorse, or make representations about them, or any material found on them. Accessing third party websites from our site is done entirely at your own risk.

7.2 You may link to our home page (www.dohakac.com), provided you do so in a way that is fair, legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You agree to remove any link to our site on a website owned or controlled by you on receipt of a request from us.

8. JURISDICTION AND APPLICABLE LAW

8.1 The Qatari courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these Terms of Use in your country of residence or any other relevant country. These Terms of Use are governed by the Qatari law.

15. FEEDBACK

15.1 If you would like to provide feedback on our site, please contact us at hello@dohakac.com

III. TERMS OF INSTALLATION SERVICE

Only applicable in Qatar.
These terms of service (“Terms of Service”) set out the terms and conditions on which our professional independent installation service partners (“Installation Partners”) will deliver, assemble and install products or arts (“Assembled Product(s)”) listed on our website www.dohakac.com (“our site”) to you (collectively referred to as the “Installation Services”).

Please read these Terms of Service carefully before ordering any Assembled Products from our site. These Terms of Service tell you how our Installation Partners will deliver Assembled Products to you, how these will be assembled at your chosen location, how you, we or our Installation Partners may cancel an order, what to do if there is a problem with your Assembled Products or the Installation Services and other important information. If you do not agree to these Terms of Service you must not order any Assembled Product through our site.

1. ORDERING INSTALLATION SERVICES

1.1 The cost of the Installation Services will be proposed at the check out.

Before ordering from us, it is your responsibility to check and determine:

a)that the information and specification it contains is accurate and meets your requirements; and

b)your full ability to receive the Products and Installation Services ordered.

This includes ensuring that the packaged Assembled Products ordered will pass and be assembled freely into your room of choice, they fit in that room, can be transported through the door of your house, flat or room, stairs and doorways, and there are no other issues that could make delivery more complicated or impossible.

1.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order and the specifications provided at each stage of the order process.

1.3 All orders are subject to acceptance by us. We will send you a confirmation e-mail after receiving your order and this will constitute acceptance by us. The contract between you and us will only be made when we send you this email. We will charge your chosen payment method after we accept your order.

1.4 Unfortunately, we can’t stop an order once it has been sent to our manufacturers or Installation Partners. If you change your mind about your order you can cancel the order within 10 calendar days of receipt of our order confirmation email without charge and in accordance with the cancellation policy for Assembled Products and Installation Services.

1.5 You must keep the contact details we hold for you up-to-date so that we and our Installation Partners can contact you about your order, the delivery and/or the Installation Services.

2. AVAILABILITY OF INSTALLATION SERVICES

2.1 All orders for Assembled Products are subject to the availability of those Assembled Products, the materials for making the Assembled Products and the availability of the Installation Partners to provide the Installation Services. We will inform you as soon as possible after receiving your order if, for any reason, the Assembled Products and/or the Installation Services you have ordered are not available or are subject to any delay.

2.2 If we are unable to supply you with an Assembled Product and/or the Installation Services, for example, because the manufacturer is out of stock, because of an error in the price or because of an issue with the Installation Providers we will inform you of this by email and we will not process your order. If you have already paid for the Assembled Product and Installation Services we will refund you the full amount as soon as possible.

3. DELIVERY OF ASSEMBLED PRODUCTS AND INSTALLATION SERVICES

3.1 Our Installation Partners will deliver, install and remove the packaging of the Assembled Products at your chosen delivery location.

3.2 Delivery on weekends and Bank Holidays are excluded from this service.

3.3 We will provide your details to our Installation Partners who will contact you to agree a mutually convenient date and time to visit your chosen delivery location, to provide the Installation Services.

3.4 To ensure successful delivery, our Installation Partners will contact you by telephone to re-confirm the date and time of delivery:

a) 24 hours before the agreed delivery time; and

b) 1 hour before the agreed delivery time.

3.4 In the event that you or someone appointed by you to accept the delivery are not at your chosen delivery location at the agreed date and time, our Installation Partners will wait for an additional 15 minutes before returning to the warehouse and re-delivery may incur additional costs.

3.5 Please note that our Installation Partners will deliver to addresses in the Qatar only.

3.6 Once the Assembled Products have been assembled and/or installed our Installation Partners will take photographs for quality purposes and you will be asked to sign a form confirming that the Assembled Products have been installed as agreed in the order and to your reasonable satisfaction. This information will be retained by our Installation Partners and us and shall be relied on in the event of any claim or dispute in relation to the Assembled Product or Installation Services.

3.7 If any damage or missing parts of the Assembled Products are discovered by our Installation Partners on delivery to you, our Installation Partners shall deliver and install replacement parts for the Assembled Products.

3.8 Our Installation Partners will arrange delivery with you directly and so we will not provide you with dispatch or tracking services for Assembled Products purchase from our site.